Shipping and Payment
We are happy to accept all major credit card payments All orders are completed for shipment within 3 weeks I am happy to accept “rush” orders during non-peak seasons upon request and approval. To request a rush, please email firstname.lastname@example.org. We retain the 3 week completion timeframe in order to allow for lower inventory costs. We then pass the savings directly to you, the customer. This allows us to provide high quality, personalized items at the lowest prices anywhere. Shipping is calculated to provide priority mail shipping to a valid US address. We reserve the right to change service to UPS without notice. We reserve the right to request a confirmed US address to prevent fraud. (*We accept sale pricing for rush orders, however, we do not accept coupons with rush orders.)
Monogramming: All monogram information should be provided in the notes box at checkout. NOTE we do NOT review notes in the paypal comments log. Any and all notes are reviewed either from your nnichols order notes box or emails sent to email@example.com. Please feel free to choose any color embroidery or monogram style that you like, however, if you do not choose one, we will provide the monogramming in the most popular color & style for that particular item. We prefer that you confirm the order in which you have provided your list of monogram initials, however, in the event that you do not confirm, we assume that they are provided as first/middle/last.
Most non-personalized items may be returned within 10 days if in new / unused condition with a 12% restocking fee charged. Personalized items are non-refundable. If an item is received and deemed to be defective in some way, please contact firstname.lastname@example.org for replacement procedures. We do not accept returns on ANY handbags or totes purchased in our "Handbag" category, as all items in this category are custom made to order, or ordered specifically for the customer. We do not accept returns on any items purchased from our "sale" category, sales are final.
Cancellations Orders can be cancelled for any reason within 24hrs of purchase as long as the order has not been shipped with no obligation to the buyer. Beyond the 24hrs, orders cancelled by a customer are subject to a 10% restocking fee. As many of our products are custom made to order and/or ordered directly from the manufacturer, we reserve the right to charge the 10% restocking that is charged to us. As a company, we reserve the right to cancel any orders providing a 100% refund of confirmed payment.
All items are photographed and described with the best possible detail. Colors may vary from one computer to the next dependant upon your settings. We request that you enter all color choices and monogram information in the notes box provided at checkout. In the event that you do not provide all information, we will construct your order in either the color/monogram shown in the sample photo or the most popular color/monogram.
As most items have been made by hand to order, all dimensions that have been provided are approximate and fabric pattern repeats may vary.
If you intend to purchase many of the same item, it is strongly encouraged to purchase all quantities at one time to diminish differences in die lots, etc.
Handmade item photos are owned by NNICHOLS.COM and cannot be duplicated.